Our Story
Hi I’m Terry a true dog person and I share my life with two wonderful Shiba Inus a golden boy named Daniel and a black girl named Naomi .They are the greatest gift in my life and I cherish them as my very own children.
I always get them the finest treats the cutest outfits and of course plenty of toys. But I soon realized not all toys are safe enough for them and I often worry about whether these products are truly safe.
It was in those everyday moments of love and concern that an idea sparked: What if I could create fun, thoughtfully designed toys that every dog and every dog parent could truly trust?
Welcome to QT Pets — a brand born out of a dog lover’s desire to build safe, joyful playthings, starting with the ones I give to my own furry family.
Our Mission
Your trust is everything, which is why “Safety First” is our guiding principle, not just a slogan. We are obsessed with the details you care about most, using only 100% non-toxic, pet-safe materials and rigorously testing our products because your pet’s well-being is non-negotiable. We design toys that spark natural play instincts and withstand enthusiastic chewers, because we believe the best moments are built through joy-filled play. From no-pull harnesses to comfortable leashes, every product is thoughtfully crafted with both your comfort and your pet’s in mind. Our mission is to be the most trusted partner in your life with your dog, providing products that are truly worthy of your dog.
Our Promise to You & Your Pet
Your trust is everything to us. That’s why “Safety First” isn’t just a slogan—it’s our guiding principle. We are obsessed with the details you care about most :
Safety You Can Trust
We use only 100% non-toxic, pet-safe materials. Our products are rigorously tested for durability and safety, often exceeding U.S. standards, because your pet’s well-being is non-negotiable.
Joy Through Play
We design toys that spark natural play instincts, challenge intelligent minds, and withstand enthusiastic chewers. Because we believe the best moments are built through play.
Thoughtful Design
From no-pull harnesses to comfortable leashes, every product is crafted with both your and your pet’s comfort in mind.
Frequently Asked Questions
Are QT Pets products safe for my pet?
Absolutely. Your pet’s safety is our top priority. We use only non-toxic, pet-safe materials and subject our products to rigorous testing for durability and safety. We stand behind every item we sell.
What if my dog is a heavy chewer?
We’ve got you covered! Our Tough Chewers Club line is specifically designed and tested for durability to withstand even the most enthusiastic chewers.
What is your return or warranty policy?
We want you and your pet to be completely happy. If you’re not satisfied, please contact our customer happiness team within 30 days.
Many of our products also come with a warranty against manufacturing defects. Please see individual product pages for specific warranty details.
How long does shipping take?
We typically process orders within 1-2 business days. Shipping times depend on your location and the service chosen. You will receive a tracking number as soon as your order ships.
How can I contact customer service?
Our friendly customer service team is here to help! Please reach out via our [Contact Us page/Email: support@qtpets.com]. We aim to respond to all inquiries within 24 hours.
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